Service Manager – Position Deputy Manager/ Manager – Customer Support team Reports To Head-Service

Reports To Service Manager

Responsibilities & Key Deliverables

  • Providing post-sales technical support to customers and dealers to achieve superior delivery of service and customer satisfaction objectives.
  • Analyzing customer and dealer satisfaction data to identify customers’ and authorized dealers’ expectations in terms of service and support.
  • Carry out basic diagnosis, repair, maintenance, and fault findings for the Electric Vehicles (EVs) with the help of service engineers and technicians.
  • Coordinating with Vehicle/Battery OEM/Dealer for vehicle service maintenance or breakdown.
  • Maintain daily vehicle breakdown records, service records and spare records.
  • Providing post service feedback through Customer Relationship Executive at dealerships and scheduling future maintenance sessions.
  • Ensuring With Warranty, Extended Warranty and Post-warranty vehicle reporting is executed as per plan and defined guidelines.
  • Studying spare parts consumption patterns and generating spares and lubes order as per defined schedules and guidelines.

Job Requirements Experience (years) 4-6 Yrs Min

Industry Preferred Lithium-Ion Battery OEM/Automotive OEM/Powertrain OEM

Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Bachelor of Engineering in Mechanical


Service Strategy (Build & Implement)
Product Knowledge & Application
Customer Care & Service Management
Customer Focus
Capability Building
Warranty Management (Service Quality)

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