Reports To Service Manager

Responsibilities & Key Deliverables

• Providing post-sales technical support to customers and dealers to achieve superior delivery of service and customer satisfaction objectives.
• Analyzing customer and dealer satisfaction data to identify customers’ and authorized dealers’ expectations in terms of service and support.
• Carry out basic diagnosis, repair, maintenance, and fault findings for the Electric Vehicles (EVs) with the help of service engineers and technicians.
• Coordinating with Vehicle/Battery OEM/Dealer for vehicle service maintenance or breakdown.
• Maintain daily vehicle breakdown records, service records and spare records.
• Providing post service feedback through Customer Relationship Executive at dealerships and scheduling future maintenance sessions.
• Ensuring With Warranty, Extended Warranty and Post-warranty vehicle reporting is executed as per plan and defined guidelines.
• Studying spare parts consumption patterns and generating spares and lubes order as per defined schedules and guidelines.

Job Requirements Experience (years) 4-6 Yrs Min

Industry Preferred Lithium-Ion Battery OEM/Automotive OEM/Powertrain OEM

Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Bachelor of Engineering in Mechanical

Skills:

Service Strategy (Build & Implement)
Product Knowledge & Application
Customer Care & Service Management
Customer Focus
Capability Building
Warranty Management (Service Quality)