Job Description: Service Training & Infra – Position Deputy Manager/ Manager – Customer Support
team
Reports To Head-Service
Location – NCR
Responsibilities & Key Deliverables
 Support in the development of teaching materials and course development for
Automotive Vehicle programmes
 Planning and implementing initial assessments and course reviews
 Confer with managers and supervisors to determine training needs
 Formulate training programs based on knowledge of identified training needs, individual
department processes, or changes in products or services.
 Organize and develop training manuals, testing and evaluation procedures, visual aids
and other educational materials.
 Maintain training records and documents training as required by regulators.
 Submit monthly report on Training Activities, Trainees Performance & Utilization
 Training of service managers, engineers & technicians
 Ensure Service centre development as per define policies & compliance
 Review Training content periodically & suggest revision/upgradation
 Compile data and analyze past and current year training requirements to prepare
budgets and justify requests for funds.
 Coordinate established training courses with technical and professional courses offered
by local colleges, technical/vocational schools, manufacturers, and trade associations.
Job Requirements Experience (years) 6-8 years Min
Diploma/Degree in Mechanical/Automotive Engineering or equivalent
Minimum 2 years as Technical Trainer or Lecturer in Automotive Domain
Well versed with Basic Automotive Theories & Functions of Components
Able to explain complex Automotive theories in simple understandable manner to trainees
Skills:
Tableau, Interpersonal Skills, Training Needs Analysis, WIP, Securities, Technical Services,
Vehicles, Trade Associations, Technical Training, Automotive Industry, Presentation Skills,
Vehicle Maintenance, Manufacturing, Commissioning, Utilization Review