JOB DESCRIPTION

Job Title

Regional Service Manager – 3-Wheeler Division

Department

Service

Base Location

Delhi / Hyderabad

Reports To

Service Head

Job Summary

Oversees after-sales service operations across regions to ensure customer satisfaction, partner support, service quality, and operational excellence. Responsible for technical troubleshooting, SOP standardization, and data-driven improvement of EV 3-wheeler service systems.

Roles & Responsibilities

• Deliver post-sales support to dealers, customers, and B2B clients

• Analyze and resolve field complaints and breakdowns

• Implement standardized service processes across all partners

• Conduct regular technician and service manager training

• Support strategic customers with tailored service models

• Manage spare parts inventory and reorder processes

• Review and optimize manpower, infrastructure, and tools at workshops

• Maintain breakdown, warranty, and extended warranty records

• Leverage IoT, DMS, and RSA tracker tools for real-time service tracking

• Benchmark industry data for product improvement and SOP development

• Ensure accurate documentation and service analytics

• Drive partner workshop profitability and customer retention metrics

Education

B. Tech in Mechanical, Electrical, or Automobile Engineering

Experience

12–20 years in automotive service management (EV experience preferred)

Specific Skills

• Strong technical diagnostic & service knowledge

• Hands-on experience in spare parts planning & dealer management

• Expertise in service process documentation & analytics

• Knowledge of IATF 16949, ISO 9000, SOPs

• Familiarity with digital tracking systems like IoT, DMS

Personal Characteristics

• Analytical and data-driven

• Strategic leadership with a service-first mindset

• Calm under pressure and solutions-oriented

• High ownership and team-building capability