Regional Lead – Service

Job Title   Regional Lead – Service
Department   Service
Base location   Bangalore
Reports to   Service Head
Job Summary   Providing post-sales technical support to customers and dealers to achieve superior delivery of service and customer satisfaction objectives.
Roles & Responsibilities   Analysing customer and dealer satisfaction data to identify customers’ and authorized dealers’ expectations in terms of service and support.

Carry out basic diagnosis, repair, maintenance, and fault findings for the Electric Vehicles (EVs) with the help of service engineers and technicians.

Coordinating with Vehicle/Battery OEM/Dealer for vehicle service maintenance or breakdown.

Maintain daily vehicle breakdown records, service records and spare records.

Providing post service feedback through Customer Relationship Executive at dealerships and scheduling future maintenance sessions.

Ensuring With Warranty, Extended Warranty and Post-warranty vehicle reporting is executed as per plan and defined guidelines.

Studying spare parts consumption patterns and generating spares and lubes order as per defined schedules and guidelines.




Education   Diploma/Bachelor of Engineering in Mechanical;
Experience   6-8 Years in Lithium-Ion Battery OEM/Automotive OEM/Powertrain OEM


Specific Skills   Service Strategy (Build & Implement)/ Product Knowledge & Application/Customer Care & Service Management/Customer Focus/Capability Building/Warranty Management (Service Quality)
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